Deputy Manager Operations Lead

hace 1 mes


Xico, México Wipro Limited A tiempo completo

Company Overview

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Wipro Limited is a leading global information technology, consulting and business process services company.

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Job Description

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We are seeking an experienced Deputy Manager Operations Lead to join our team. As a key member of the operations team, you will be responsible for driving process excellence and ensuring high-quality delivery to our clients.

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Your primary focus will be on executing the process, driving performance on key metrics, and ensuring compliance with client contracts.

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You will work closely with internal stakeholders, including the manager, WFM team, and quality team, to ensure seamless execution and flawless delivery of projects.

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In addition, you will be responsible for talent management, resourcing, and performance management within the team.

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Key Responsibilities

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  • Drive process excellence and ensure high-quality delivery to clients">
  • Execute the process, drive performance on key metrics, and ensure compliance with client contracts">
  • Work closely with internal stakeholders to ensure seamless execution and flawless delivery of projects">
  • Talent management, resourcing, and performance management within the team">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological, and global trends in the ITES/BPO industry">
  • Technical Knowledge - FLM Certification by Wipro, knowledge of operational processes, quality certifications, etc., in a BPO/ITES setup">
  • Project Management - Knowledge of project management and hands-on experience in Agile methodology">
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Benefits

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As a Deputy Manager Operations Lead at Wipro Limited, you can expect:

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  • A competitive salary range of $80,000 - $120,000 per annum">
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off">
  • Opportunities for career growth and professional development">
  • A dynamic and supportive work environment">
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Location

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This role is based in [Location], with opportunities for remote work.

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About Wipro Limited

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Wipro Limited is a leading global information technology, consulting, and business process services company. We have a strong presence in over 66 countries and employ over 200,000 people worldwide.

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Our mission is to use technology to create positive social change and improve lives. We believe in empowering our employees to grow professionally and personally, while delivering exceptional value to our clients.



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