Operations Support Team Lead

hace 4 días


Xico, México Citi A tiempo completo
Job Description

The Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

Key Responsibilities:

  • Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
  • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
  • Analyze Operations information and make evaluative judgements to solve problems
  • Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy


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