Operations Support Manager

hace 2 meses


Xico, México Citi A tiempo completo

Citi is a global leader in financial services, and we are seeking an Operations Support Manager to join our team. This role will provide full leadership and direction to a small team of employees, ensuring the seamless delivery of operations support services in alignment with Citi's infrastructure and processes.

Key Responsibilities:

  • Lead and mentor a team of up to 10 employees through delegating daily tasks and responsibilities
  • Conduct training, monitor quality and quantity of work, and provide feedback on performance
  • Analyze operations information and make evaluative judgements to solve problems
  • Identify and resolve routine problems and operational issues within established procedures
  • Serve as a backup for manager, as needed

Requirements:

  • 0-2 years of relevant experience in a call center or production environment
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor's degree/University degree or equivalent experience

Salary: $60,000 - $80,000 per year, depending on location and experience

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking to take your career to the next level, please apply now.



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