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IT Support Specialist
hace 2 meses
**Job Summary**
Connectingology is seeking a highly skilled and customer-focused IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert technical solutions to our customers' technology problems.
**Key Responsibilities**
- Provide superior customer service and technical support to customers via phone, email, and in-person
- Accurately log and track customer issues using our ticketing system
- Effectively transition and escalate unresolved problems to senior technicians or management
- Maintain a knowledge-based system of common reported problems and resolutions
- Provide timely and accurate notification to other IT staff members of tickets being passed to them for resolution
- Evaluate and escalate reports of chronic or unresolved problems to the appropriate team lead or manager
**Requirements**
- Minimum 1 year of experience in a fast-paced IT support environment
- Excellent listening, questioning, and customer service skills
- Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly
- Basic knowledge of Microsoft Office and ticketing systems (Service Now preferred)
**What We Offer**
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package