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Senior Desktop Support Specialist
hace 2 meses
We are seeking a highly skilled Desktop Support Specialist to join our team at Iron Systems.
About the RoleThis is a full-time position responsible for providing expert-level technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.
Responsibilities:- Manage and resolve desktop device incidents through to resolution, ensuring minimal downtime and optimal performance.
- Provide IMAC and desk-side support services, ensuring prompt and efficient issue resolution.
- Manage hard and soft break-fix services for laptops and desktops, following established procedures and protocols.
- Offer standard and approved hardware and software support and maintenance on desktop devices throughout their entire lifecycle, including remote management using appropriate tools.
- Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
- E nsure each desktop device is installed with the appropriate desktop image.
- Monitor security profiles and anti-virus software on all desktop devices, taking appropriate action in case of non-compliance with security requirements.
- Provide VIP support for desk-side issues per contract and serve as the point of contact for all IT-related issues at the site, if no other IT support team is available.
- Extensive knowledge and experience working with Windows 7 OS.
- Good understanding of Active Directory (AD) and smart hands and feet support.
- Knowledge and experience supporting MAC devices and tablets are a plus.
- Experience with service management tools, such as ServiceNow.
- Excellent expertise in EUC tools, remote support tools, MS Office, and Outlook.
- Familiarity with Lync, VPN, and mobile device support is a plus.
- Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's degree preferred.
- $60,000 - $80,000 per year salary based on experience.
- Ongoing training and professional development opportunities.
- Competitive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunity to work with a dynamic and growing company.
