Collections Operations Manager
hace 2 meses
Job Summary:
Solvento is seeking a seasoned Collections Operations Manager to lead its collections activities and develop effective strategies to minimize overdue accounts and bad debt.
About the Role:
The successful candidate will be responsible for overseeing all collections operations, analyzing performance metrics, and implementing comprehensive strategies to drive productivity and achieve targets. They will also lead, mentor, and manage a team of collectors to ensure high levels of morale and motivation.
Key Responsibilities:
- Develop and implement data-driven collections strategies to optimize recovery rates.
- Analyze and interpret complex data to identify trends, areas for improvement, and opportunities for growth.
- Lead and motivate the collections team to achieve exceptional results and maintain high standards of productivity.
- Collaborate with cross-functional teams, including credit, customer success, and finance, to resolve outstanding issues and improve overall collections processes.
- Ensure compliance with all relevant regulations and company policies related to debt collection.
- Negotiate payment plans and settlements with clients as needed.
- Utilize advanced analytics and data visualization tools to inform decision-making and drive business outcomes.
Requirements:
- Bachelor's degree in finance, business administration, or a related field.
- Minimum 5 years of experience in collections, with at least 2 years in a managerial role.
- Strong understanding of collections processes, strategies, and regulations.
- Exceptional leadership and team management skills.
- Proficient in using collections software, CRM systems, and complex spreadsheets.
- Fluent in English and Spanish.
Salary:$90,000 - $110,000 per annum, depending on experience.
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