Senior Collections Manager
hace 1 mes
Job Title: Senior Collections Manager
At DiDi Global, we are seeking a highly experienced Senior Collections Manager to lead our in-house collection team. Reporting to the Head of the Operations Center, this role will be responsible for ensuring credit losses targets are met by overseeing the entire multi-channel collection process.
Key Responsibilities:
- Ensure compliance with collection procedures and achieve quality and productivity goals.
- Implement flawless execution of collection policies to meet operational effectiveness targets.
- Lead a group of Supervisors and Team Leaders to achieve their goals and develop their skills.
- Produce operational intelligence as per business requirements.
- Set the example of operational behavioral principles.
- Identify gaps in processes and propose mitigation actions.
- Provide feedback to collections policy teams to improve collections models.
- Implement the Safety Operations strategy.
- Propose and implement improvements in dialer and collections strategies.
Requirements:
- At least five years of experience managing multi-channel collections processes of +200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans.
- Fully bilingual English-Spanish (Advanced Business English).
- Proven experience as a People Leader.
- Full experience in managing collection processes in a challenging environment.
- Knowledge of collections models, collections strategy, and dialers management.
- Long-term residence in Mexico City's Metro Area.
- Solid knowledge of local collections regulations.
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