Senior Collections Manager

hace 1 mes


Xico, México Didi Global A tiempo completo

Job Title: Senior Collections Manager

At DiDi Global, we are seeking a highly experienced Senior Collections Manager to lead our in-house collection team. Reporting to the Head of the Operations Center, this role will be responsible for ensuring credit losses targets are met by overseeing the entire multi-channel collection process.

Key Responsibilities:

  1. Ensure compliance with collection procedures and achieve quality and productivity goals.
  2. Implement flawless execution of collection policies to meet operational effectiveness targets.
  3. Lead a group of Supervisors and Team Leaders to achieve their goals and develop their skills.
  4. Produce operational intelligence as per business requirements.
  5. Set the example of operational behavioral principles.
  6. Identify gaps in processes and propose mitigation actions.
  7. Provide feedback to collections policy teams to improve collections models.
  8. Implement the Safety Operations strategy.
  9. Propose and implement improvements in dialer and collections strategies.

Requirements:

  1. At least five years of experience managing multi-channel collections processes of +200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans.
  2. Fully bilingual English-Spanish (Advanced Business English).
  3. Proven experience as a People Leader.
  4. Full experience in managing collection processes in a challenging environment.
  5. Knowledge of collections models, collections strategy, and dialers management.
  6. Long-term residence in Mexico City's Metro Area.
  7. Solid knowledge of local collections regulations.

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