Learning and Development Coach

hace 1 semana


Xico, México Teletech Holdings, Inc. A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Learning and Development Coach to join our team at Teletech Holdings, Inc. As a Learning and Development Coach, you will play a critical role in supporting the onboarding and development of new hires, ensuring they have the necessary skills and knowledge to excel in their roles.

Key Responsibilities:

  • Develop and deliver high-quality training programs to new hires, focusing on client product knowledge, procedures, and best practices.
  • Mentor and coach new hires to ensure they have the necessary tools and systems knowledge to accomplish day-to-day tasks.
  • Collaborate with the Learning & Development Manager to design and implement training programs that meet the needs of the business.
  • Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
  • Provide ongoing support and guidance to new hires, addressing any questions or concerns they may have.

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred.
  • 6 months or more of experience in training and adult learning or call center experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to design and deliver engaging training programs that meet the needs of the business.
  • Strong analytical and problem-solving skills, with the ability to evaluate program effectiveness and make recommendations for improvement.

What We Offer:

  • A supportive and inclusive work environment that values diversity and promotes career growth.
  • A competitive compensation package, including a performance bonus opportunity.
  • A comprehensive benefits program, including paid time off and wellness and healthcare benefits.
  • Opportunities for professional development and growth, including tuition reimbursement.

About Teletech Holdings, Inc.:

We are a global company that specializes in delivering exceptional customer experiences through our combination of humanity and technology. We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.



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