IT Service Delivery Specialist

hace 4 días


Monterrey, Nuevo León, México Emerson A tiempo completo

Job Summary:

We are seeking a highly skilled IT Service Delivery Specialist to join our team at Emerson. As an IT Service Delivery Specialist, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing exceptional support to our end-users.

Key Responsibilities:

  • Plan and administer IT services to meet business requirements
  • Provide technical assistance and support to IT Service Delivery Supervisor as needed
  • Enforce Emerson's IT management, security, and compliance policies
  • Assist users with business proposal generation and IT standards
  • IT Infrastructure & Support:
    • Ensure optimum support for end-users within agreed service levels
    • Maintain and update relevant IT documentation
    • Support and maintain IT Infrastructure security standards
    • Support and maintain IT Infrastructure systems and data access
    • Support and maintain IT Infrastructure backup and recovery
    • Support and maintain IT Infrastructure asset management
    • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure
  • Communicate effectively with users and other sources of support and assistance
  • Establish a good working relationship with users and other sources of support and assistance

Requirements:

  • College/University degree in a related field or equivalent experience
  • 0-3 years' experience within a general IT environment
  • Skills/Knowhow:
    • VMware ESXi / VCenter knowledge
    • Windows Server 2008/2012/2016
    • Cisco networking knowledge
    • CITRIX; MS Remote Access
    • Active Directory, GPO & policy design and support
    • Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
    • IP networking administration and services including DNS, DHCP
  • Language: English
  • Availability to travel in the designated area/country
  • Flexible towards working hours for maintenance activities


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