Client Support Specialist
hace 2 semanas
Position Overview and Expectations
About Lenovo:
At Lenovo, we are committed to a visionary approach that aims to deliver innovative technology solutions for everyone. Our mission is to develop transformative technologies that foster a more inclusive, reliable, and sustainable digital landscape. By engineering and manufacturing a comprehensive range of smart devices and infrastructure, we are spearheading an Intelligent Transformation that enhances experiences and opportunities for millions globally.
Lenovo boasts one of the most extensive portfolios of connected products, including personal computers (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones, and workstations, alongside augmented and virtual reality solutions (Mirage, ThinkReality) and smart home/office innovations, software, and services. Our data center offerings (ThinkSystem, ThinkAgile) are empowering the capacity and computational power necessary for the connections that are reshaping business and society.
Collaborating with Diverse Teams:
The Client Support Specialist (CSS) plays a vital role within the sales organization, providing essential support for account retention, development, and acquisition. The CSS is expected to demonstrate problem-solving abilities and take initiative while managing a variety of requests and responsibilities. The ideal candidate will possess strong attention to detail and excellent communication skills, with the ability to work autonomously and a drive for achieving results. Given the multicultural environment, we seek an open-minded and proactive individual who is eager to take ownership and contribute to the company's profitability.
The primary goal of the CSS is to enhance customer satisfaction by minimizing escalations and improving the Lenovo customer experience through timely and accurate solution delivery. The CSS is instrumental in supporting PC Sales Specialists and Client Managers in managing customer relationships. This support includes handling back-office functions such as opportunity to contract management, generating system configurations from our product offerings, and providing proactive follow-up and comprehensive account support. Regular communication and coordination with Sales Representatives are key components of the CSS's role.
Key Responsibilities:
Assist assigned sales representatives in the growth and overall management of designated territories Support presales initiatives and address post-sales inquiries Take end-to-end ownership and provide troubleshooting assistance for any operational issues raised by the sales team Collaborate with cross-functional teams to enhance customer experience within assigned territories Verify credit limits through Accounts Receivable and assist in resolving overdue invoices and credit concerns Accurately process customer transactions, including quotes and sales orders Identify and implement process enhancements to boost team efficiency and effectiveness Contribute to the development of high-quality procedures and control checkpoints to proactively identify errors and gapsWhat We Offer:
A stimulating and open environment within one of the most innovative IT companies Flat organizational structures and rapid decision-making processes A modern and flexible working approach that balances personal and professional life An international team with a strong emphasis on gender diversity Competitive compensation packageQualifications:
Bachelor's Degree (in progress or completed) 2+ years of experience in similar roles or organizations is preferred Advanced proficiency in English, both written and verbal (exclusive) Intermediate to advanced skills in Microsoft Excel and PowerPoint Positive attitude and ability to collaborate in a dynamic environment while building strong relationships Capability to work under pressure, meet deadlines with minimal supervision, and navigate ambiguity Strong organizational, planning, and problem-solving abilities Self-motivated, proactive, and goal-oriented Ability to remain organized and work independently to research solutions-
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