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Regional Sales Operations Leader

hace 2 meses

Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

About the Organization

The Hewlett Packard Enterprise Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders, we have been able to consolidate as technology innovators, market disrupters, and profit generators for our customers.

Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing our customer satisfaction and brand loyalty. Working collaboratively with the Sales Organization, Business Management, Service, and many other key stakeholders, we drive operational excellence and manage business continuity risks.

Job Description

The Sales Enablement Manager is one of the regional Sales Operations leaders that require excellent organizational skills, customer orientation, and a passion for operational excellence. This role supports sales leadership to achieve their targets by executing according to organizational strategic objectives, driving process improvement and automation, implementing state-of-the-art tools, and building a high-performance team that can optimize, scale, and grow the business.

Key Responsibilities

  • Manage a distinct team of exempt individual contributors in the Americas region that support the Industrial Print business segment while maintaining a high level of employee engagement.
  • Hold ultimate responsibility for the operational performance of the team, ensuring that key process metrics are under control; develop and enhance current processes to meet KPI/SLA targets.
  • Attract, retain, and develop a team of high performers.
  • Proactively identify opportunities and deliver actions for process improvement and policy development.
  • Represent the team and negotiate with senior management for the team (e.g., during business planning or business reporting meetings).
  • Meet with business leaders to understand and discuss the trajectory of the business.
  • Resolve customer issues with the highest level of complexity that have been escalated by individual contributors and supervisors, focusing on top-tier customers.
  • Set and monitor employee performance plans, coaching, and career development; ensure that the proper tools are in place to support the team and processes.
  • Network with other groups and leaders to share knowledge and drive the team's interests.