Customer Service Representative
hace 6 días
About the Role:
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team at Citibank. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Key Responsibilities:
- Client Communication: Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Issue Resolution: Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Analysis and Communication: Conduct necessary analyses to address client needs and communicate resolutions to clients.
- Client Portfolio Management: Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed.
- Issue Updates: Inform clients about problems (system failures, market issues) and provide regular resolution updates.
- Risk Assessment: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements:
- Experience: 0-2 years of relevant experience.
- Language: Intermediate/Advanced English.
- Background: Experience in customer service preferred.
- Skills: Computer proficiency, clear and concise written and verbal communication, investigative and analytical skills, ability to present concepts and influence change, and ability to work under limited supervision within a team environment.
- Education: Bachelor's degree/University degree or equivalent experience.
Job Details:
Job Family Group: Customer Service
Job Family: Institutional Customer Service
Time Type: Full time
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