Sales Support Specialist

hace 4 semanas


Tijuana, Baja California, México Xb Contact Center Solutions A tiempo completo

Job Summary
As a Sales Support Representative at Xb Contact Center Solutions, you will play a crucial role in providing exceptional customer service and sales support to our key accounts. This is an exciting opportunity to work closely with our sales management team, build strong relationships with clients, and contribute to the company's growth and success.

Main Responsibilities
- Provide top-notch customer service and sales support for in-house key accounts
- Work closely with the sales management team to identify and meet customer needs
- Build and maintain strong working relationships with specified accounts
- Manage office phone lines and provide prompt and immediate service for all accounts
- Enter various forms of data, including purchase orders and SMU forms
- Collaborate with allocations, shipping, and receiving teams to ensure timely product shipments
- Attend market appointments with accounts, take notes during meetings, and follow up as needed
- Manage and execute SMU for specific account needs
- Verify orders are accurate and received with enough lead-time to ship within the preferred ship window
- Assist with executing account special requests in a timely and efficient manner
- Manage order files and ensure that our accounts are fully informed of order status, fill rates, and expected inventory due-in information
- Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns
- Work with the production team to ensure special ticketing requirements are handled at the factory level
- Report on weekly shipping goals and monthly targets

Requirements
- Bachelor's degree (preferred)
- 2 years of experience in sales major accounts (required)
- English language proficiency (85% - 95% required)
- Ability to work in a fast-paced environment and meet deadlines
- Strong communication and problem-solving skills

What We Offer
- Competitive salary: $5,100.00 per week
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance



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