Operations Director Logistic Services

hace 4 días


Ciudad de México, Ciudad de México Human Quality. A tiempo completo
Job Overview

At Human Quality, we are seeking a highly skilled and experienced Operations Director to oversee and manage all aspects of our third-party logistics (3PL) operations. As a key member of our team, you will be responsible for ensuring efficient and effective logistics solutions for our clients.

Key Responsibilities
  1. Operational Management: Oversee daily operations, develop and implement operational strategies, manage carrier relationships, and ensure optimal performance and customer satisfaction.
  2. Strategic Planning: Collaborate with senior management, identify and implement best practices, and provide input for pricing.
  3. Team Leadership and Development: Recruit, train, develop, and manage the team. Create a high-performance culture, lead teams responsible for load solicitation, scheduling, and carrier relations, and set performance goals.
  4. Customer Relationship Management: Act as the escalation point of contact, ensure client satisfaction, and work closely with sales and account management.
  5. Carrier Management: Implement best practices for carrier acquisition, maintain a growing carrier base, create standard operating procedures, and develop pricing.
  6. Compliance and Risk Management: Ensure compliance with regulations, develop risk management strategies, and monitor quality and safety standards.
  7. Technology and Innovation: Leverage technology and data analytics, stay current with industry trends, and implement innovative solutions.
  8. New Operations and SOP Development: Develop strategies for new operations and create standard operating procedures.
  9. Company Culture and Policies: Understand and promote company culture, goals, policies, and procedures.
Requirements
  1. Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  2. Minimum of 10 years of experience in logistics, supply chain management, or 3PL operations, with at least 5 years in a leadership role.
  3. Strong understanding of logistics software and technology, including WMS and TMS. Experience with Mcleod is a plus.
  4. Excellent leadership, communication, and interpersonal skills.
  5. Proven ability to manage budgets, analyze financial data, and drive cost-effective solutions.
  6. Strong problem-solving skills and the ability to make data-driven decisions.
  7. Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Benefits

Competitive salary range of 60,000 to 80,000 pesos per month, plus superior benefits above the law.



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