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Business Operations Analyst

hace 2 meses


Xico, México Inter-Con Security Systems A tiempo completo
Job Description

**Job Summary:**

We are seeking a highly skilled Business Operations Analyst to join our team at Inter-Con Security Systems. As a Business Operations Analyst, you will be responsible for setting up and maintaining contracts domestically within the United States. This includes setting up requirements and ongoing maintenance through the contract life cycle, as well as troubleshooting and resolving end-user issues regarding data integrity in the Salesforce platform.

Key Responsibilities:

  • Complete Change Order Case Orders in Salesforce, including Temporary Additional Service, Post Exhibit changes, and New Posts.
  • Set up Salesforce for new contracts, including Account, Client Job Titles, Service Contract, Rate Tables, Locations, Posts, and Tours.
  • Troubleshoot and resolve end-user issues regarding data integrity in the Salesforce platform.
  • Ensure Post Exhibit Coverage is accurate and maintained in the scheduling system (Salesforce).
  • Support Sales and Account Management users with Quoting Special Requests and scheduling in the Salesforce platform.
  • Communicate with various departments to finalize pricing/quote for special requests.
  • Review contracts, master service agreements, statements of work, collective bargaining agreements, and purchase orders to determine deliverables, billing instructions, scope of work, and post coverage requirements.
  • Assist in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations.

Requirements:

  • 2-3 years' experience in Salesforce preferred.
  • Read, write, and speak English proficiently. Able to review legal documents in English.
  • Intermediate Excel skills, including v lookup, index match, pivot tables, and ability to work with large data sets.
  • Technologically savvy - experience with MS Office Suite.
  • Ability to work independently to manage multiple projects across cross-functional teams in a fast-paced environment.
  • Strong problem-solving and troubleshooting skills.
  • Proficient at prioritizing and executing when experiencing multiple competing priorities.
  • Excellent customer service and interacting with clients.
  • Proactive, eager to learn, and tackle challenges.
  • The ability to build relationships across the organization and collaborate to accomplish goals.
  • Detail-oriented and accountable.

Benefits:

  • $33,333 monthly gross salary.
  • Law benefits.
  • Life insurance.
  • Major medical insurance.
  • Food vouchers.