Principal, Mergers and Acquisitions Change Management Lead

hace 4 semanas

Xico, México Zendesk A tiempo completo

**Job Summary**

The Principal, Mergers and Acquisitions Change Management Lead will lead change management programs for acquisitions that thoughtfully support our acquired businesses through change to accelerate their connection, productivity, and performance at Zendesk. This role will contribute to the advancement of Zendesk's Mergers and Acquisitions change management capability for integration programs through continuous improvement and innovation.

**Key Responsibilities**

  • Manage the change management workstream and coordinate across a large team of partners (including Zendesk functional organizations and acquired teams) to drive change management planning including establishing roles and responsibilities, leading workstream meetings, documenting decisions & driving actions, and status reporting.
  • Represent Zendesk culture to the acquired team, acting as the face of the integration journey, and bringing the team along as they transition from their acquired team culture to that of a larger organization.
  • In partnership with People & Places (HR), conduct discovery of an acquired company's culture in comparison with Zendesk's and expected change impacts to inform integration and change management approach.
  • In partnership with functional organizations, deliver tailored and thoughtful onboarding, enablement and communications to support accelerated connection, productivity, and performance at Zendesk. Includes shaping and executing communications and onboarding programs and events to introduce essential processes and tools and drive cultural acclimation.
  • Establish and manage feedback mechanisms to monitor sentiment, feedback, and change adoption from acquired employees through surveys, adoption metrics, and/or change networks.
  • Refine engagement models with other Zendesk functional organizations to activate and accelerate deep change ownership in the stakeholders most influential to the acquired employee's experience.
  • Build repeatable approaches, tools, and templates to accelerate change management activities.

**Requirements**

  • 7-10 years of experience in change management, management consulting, Mergers and Acquisitions integration management, leadership development, communications, HR, or corporate development.
  • Proficiency in change management principles, methodologies, tools and innovative, and best practices.
  • Proven track record of managing enterprise-wide, transformational, and multidisciplinary change initiatives.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.
  • Strong understanding of Mergers and Acquisitions including acquisition lifecycle, integration planning, and strategic considerations.
  • Strong executive communication & writing skills (both written communications & presentation skills).
  • Strong Google Suite & slide skills.
  • Ability to quickly ramp on collaboration technologies (Smartsheets, Slack).
  • SaaS business model and Zendesk product knowledge are a plus.

**Location**

This role must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

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