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Senior Principal, Business Transformation Lead

hace 2 meses


Xico, México Zendesk A tiempo completo
About the Role

At Zendesk, we're looking for a seasoned professional to lead our high-priority transformation initiatives. As a Senior Principal, Business Transformation Lead, you will be responsible for driving strategic initiatives that drive business outcomes and improve customer experiences.

Key Responsibilities
  • Lead cross-functional teams to develop and execute transformation initiatives that drive business growth and improve operational efficiency.
  • Partner with senior leaders to identify and prioritize strategic initiatives that align with the company's goals and objectives.
  • Develop and implement process improvements that enhance customer experiences and drive business outcomes.
  • Provide data-driven insights and recommendations to inform business decisions and drive strategic initiatives.
  • Build and lead high-performing teams to achieve key objectives and drive business results.
  • Collaborate with stakeholders to identify and resolve roadblocks and ensure successful project delivery.
  • Develop and implement systems and processes to track and measure initiative success.
  • Lead the development of reporting, communications, and other materials to support transformation efforts.
Requirements
  • 12+ years of experience in operations improvement, business process improvement, change management, data analysis, management consulting, private equity, corporate strategy, and/or business operations.
  • Excellent communication and leadership skills, with the ability to build consensus and drive change.
  • Strong analytical and problem-solving skills, with the ability to handle complex business issues.
  • Urgency, positivity, growth mindset, and collaborative teammate.
  • English fluency.
Preferred Qualifications
  • Go-to-market and/or commerce-to-cash / revenue management functional experience.
  • Management consulting.
  • Corporate strategy and/or business operations.
  • Project / program management.
  • Change management.