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Senior Principal, Business Transformation Lead
hace 2 meses
At Zendesk, we're looking for a seasoned professional to lead our high-priority transformation initiatives. As a Senior Principal, Business Transformation Lead, you will be responsible for driving strategic initiatives that drive business outcomes and improve customer experiences.
Key Responsibilities- Lead cross-functional teams to develop and execute transformation initiatives that drive business growth and improve operational efficiency.
- Partner with senior leaders to identify and prioritize strategic initiatives that align with the company's goals and objectives.
- Develop and implement process improvements that enhance customer experiences and drive business outcomes.
- Provide data-driven insights and recommendations to inform business decisions and drive strategic initiatives.
- Build and lead high-performing teams to achieve key objectives and drive business results.
- Collaborate with stakeholders to identify and resolve roadblocks and ensure successful project delivery.
- Develop and implement systems and processes to track and measure initiative success.
- Lead the development of reporting, communications, and other materials to support transformation efforts.
- 12+ years of experience in operations improvement, business process improvement, change management, data analysis, management consulting, private equity, corporate strategy, and/or business operations.
- Excellent communication and leadership skills, with the ability to build consensus and drive change.
- Strong analytical and problem-solving skills, with the ability to handle complex business issues.
- Urgency, positivity, growth mindset, and collaborative teammate.
- English fluency.
- Go-to-market and/or commerce-to-cash / revenue management functional experience.
- Management consulting.
- Corporate strategy and/or business operations.
- Project / program management.
- Change management.