Organizational Change Management Lead

hace 4 semanas

Xico, México Roche A tiempo completo

**Job Summary**

The Position

As the Organizational Change Management (OCM) Lead, you will play a pivotal role in driving the change management of Roche's LATAM omnichannel customer engagement transformation. You will be responsible for driving the adoption of new ways of networked working by operationalizing the change that the new operating model brings across LATAM affiliates and communicating Roche's LATAM vision and the value created to all relevant stakeholders.

**Key Responsibilities**

  • Develop the change management strategy and roadmap for LATAM to operationalize the change across the LATAM network and affiliate teams and drive the shift in mindset and ways of working within the new omnichannel customer engagement model.
  • Deliver best-in-class change management methods to ensure accurate and comprehensive change execution, including the coordination of change steps, business processes, deployment strategies, and engagement planning to support people adapting to the envisioned mindset and behavioral shifts.
  • Create learning journeys and develop relevant material for the change roll out in LATAM, in line with the guidance from Global Organizational Change Management and Global Programs (EpiCX, RDI, CCXA) and in coordination with the Business Technology Partner.

**Requirements**

  • Drive the necessary change in mindset and behaviors towards a customer-centric and data-driven culture.
  • Advise on best change practices in the redesign of critical business processes ensuring successful implementation of the new omnichannel customer engagement model.
  • Work closely with the LATAM and Global Organizations and Global Programs to implement learning journeys and build the capabilities needed for people who will actively contribute to create personalized customer engagement, aiming to differentiate Roche's medicines and ultimately drive business impact.

**What You Will Achieve**

  • Define change metrics to drive performance measurement and engage with the relevant stakeholders to advance Roche's DCE&I vision in the face of organizational disruption, to thrive along the change journey and to realize LATAM Omnichannel business strategy.
  • Partner together with Global Change Management and the LATAM Network and Affiliate teams to operationalize change management to enable the success of the new omnichannel engagement model in LATAM.

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