Customer Operations Manager

hace 6 días


Monterrey, Nuevo León, México Pam Transport A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Pam Transport. As a key member of our organization, you will be responsible for implementing global processes and best practices to meet and exceed customer expectations.

Key Responsibilities:

  • Implement Global Processes: Develop and implement global processes and best practices to improve operational excellence and customer satisfaction in the sales process.
  • Optimize Customer Support: Focus on achieving assigned targets through oversight and definition of improvement actions as needed. Ensure that customers receive accurate and timely acknowledgment and delivery of products.
  • Master Data and Pricing Management: Manage customer master data and pricing, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and orders/customers blocks management.
  • Lean Six-Sigma Assessment: Conduct detailed gap analysis across customer support processes and provide solutions to reach and exceed expected service levels at optimized costs.
  • Health, Safety, and Environmental Guidelines: Ensure that Group and local health, safety, and environmental guidelines and directives are understood and implemented in the local customer support unit.
  • Compliance and Best Practices: Implement and ensure compliance with global and local standards, rules, tools, policies, and processes. Share best practices and lessons learned across the organization.
  • Leadership and Organization: Ensure that the area of responsibility is properly organized, staffed, and directed. Build an effective, capable, and high-performing organization.

Requirements:

  • Education: Bachelor's Degree in Electrical, Business Engineering, or related field.
  • Experience: 8 years of experience in similar roles, with experience in Cost Accounting/Finance and knowledge of Manufacturing, Quality & Electrical testing Process.
  • Skills: ERP (SAP) FICO Model, OFFICE, Advanced Excel, Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.


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