IT Support Specialist

hace 10 horas


Guadalajara, Jalisco, México Cognizant A tiempo completo

Job Description:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Cognizant. As a key member of our technical support group, you will be responsible for providing exceptional customer service and resolving technical issues for our clients.

About Us:

Cognizant is a leading provider of digital business solutions, with a strong focus on innovation and customer satisfaction. Our team is dedicated to delivering high-quality services and solutions that meet the evolving needs of our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for Service Desk operations
  • Oversee the installation, configuration, and maintenance of hardware and software systems
  • Collaborate with other IT team members to develop and implement strategies for improving system reliability and performance
  • Conduct regular system audits and generate reports to identify areas for improvement
  • Develop and maintain documentation for system configurations, procedures, and troubleshooting guides

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2-5 years of experience as a Service Desk technician
  • Excellent communication and interpersonal skills
  • Proficiency in hardware and software installation, configuration, and maintenance

Salary: $60,000 - $80,000 per year

Benefits:

  • Ongoing training and development opportunities


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