IT Support Specialist
hace 10 horas
Job Description:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Cognizant. As a key member of our technical support group, you will be responsible for providing exceptional customer service and resolving technical issues for our clients.
About Us:
Cognizant is a leading provider of digital business solutions, with a strong focus on innovation and customer satisfaction. Our team is dedicated to delivering high-quality services and solutions that meet the evolving needs of our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for Service Desk operations
- Oversee the installation, configuration, and maintenance of hardware and software systems
- Collaborate with other IT team members to develop and implement strategies for improving system reliability and performance
- Conduct regular system audits and generate reports to identify areas for improvement
- Develop and maintain documentation for system configurations, procedures, and troubleshooting guides
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2-5 years of experience as a Service Desk technician
- Excellent communication and interpersonal skills
- Proficiency in hardware and software installation, configuration, and maintenance
Salary: $60,000 - $80,000 per year
Benefits:
- Ongoing training and development opportunities
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