Customer Service Representative

hace 7 días


Tijuana, Baja California, México North American Production Sharing A tiempo completo

**Job Overview**

At North American Production Sharing, we're a leading custom apparel company that's passionate about bringing creative, high-quality products to life. We're seeking a skilled Customer Service Representative to join our fast-paced team and help us deliver exceptional customer experiences.

**Key Responsibilities:**

• Assist customers in navigating our website, creating and modifying custom designs, and ensuring accurate order processing.

• Provide competitive quotes for customer order requests and act as a point of contact between customers and our company's departments.

• Complete timely customer follow-ups to ensure fulfillment of sales and customer service needs.

• Collaborate with our team to resolve customer inquiries and issues in a professional and courteous manner.

**Requirements:**

• Proficiency in computer systems and software, with excellent navigation and problem-solving skills.

• Bilingual in English with 80-90%+ proficiency.

• Strong attention to detail, organizational, and multitasking abilities.

• Ability to think critically and outside the box to resolve customer issues.

• Associate's degree or higher, with previous experience in custom manufacturing or inside sales a plus.

**Work Environment:**

Our office is located in a dynamic and fast-paced environment, with a focus on teamwork and collaboration. As a Customer Service Representative, you'll have the opportunity to work with a talented team to deliver exceptional customer experiences and drive business growth.



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