Customer Service Representative

hace 7 días


Tijuana, Baja California, México North American Production Sharing A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at North American Production Sharing. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, and in-person
  • Process orders and ensure timely delivery of products
  • Research and resolve customer complaints and concerns
  • Provide product information and recommendations to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Document customer interactions and feedback
Requirements
  • Associate's degree or equivalent experience
  • Minimum 2 years of experience in customer service or inside sales
  • Experience in a manufacturing or electrical industry environment
  • ERP/MRP experience a plus (SAP and SFDC a plus)
  • Strong organizational and time management skills
  • Close attention to detail and ability to handle multiple priorities
  • Excellent verbal and written communication skills
  • Ability to work in a high-volume, fast-paced environment
Preferred Qualifications
  • Fluency in Spanish and knowledge of International Trade Standards (for Central and South American representatives)
  • Experience working in a team-based environment
  • Exceptional customer service skills and a strong customer orientation
What We Offer
  • Competitive salary range: $1.00 - $2.00 per month
  • Full-time employment
  • Company parking
  • Option for indefinite contract
  • Major medical insurance
  • Cafeteria service with discount
  • Food allowance
Compensation Types
  • Attendance bonus
  • Punctuality bonus
Language

English (Desirable)

Work Location

On-site employment



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