Services Delivery Excellence Manager

hace 3 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Job Overview:

HP is a leader in the technology industry, and its Workforce Solutions Business Unit is a key growth area. As the Global Services Supply Chain Director, you will play a critical role in driving operational excellence and delivering sustainable services and solutions globally.

Job Scope/Summary:

  • Ensure alignment on plans and insights across the organization.
  • Build a control and monitoring environment to track business performance.
  • Drive change and orchestrate theatre operational resources to execute strategies and plans.
  • Lead strategic initiatives and coordinate deployment plans with members of other teams.

Responsibilities:

  • Accountable for the financial and operational performance of the business segments in the theatre.
  • Analyses and identifies root causes of performance deviations.
  • Escalate risks and issues at the appropriate management level.
  • Put in place a governance to ensure alignment in the execution of plans and improvement actions.

Requirements:

  • Bachelor's or Master's degree in engineering, business management, computer sciences, or equivalent.
  • Typically, 10-15 years' experience in services supply chain, customer support, or services delivery businesses.
  • MBA, PMP/PMI, L6S will be a plus.

Personal Skills and Qualities:

  • Growth mindset.
  • Strong leadership.
  • Executive level communication and influential skills.
  • Strong financial acumen and cost/P&L management.

About HP:

HP is a leader in the technology industry and a pioneer in the Silicon Valley. Our Workforce Solutions Business Unit is a key growth area, and we are seeking a highly skilled and experienced professional to join our team as a Global Services Supply Chain Director.



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