Technical Presales Consulting Associate Manager

hace 4 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

At Hewlett Packard, we're pushing the boundaries of innovation and reinventing ourselves since 1939. As an Inside Presales TC Associate Manager, you'll be part of a diverse and collaborative work environment across 190 countries.

**About the Role**:

As a leader in our Presales TC community, you'll manage and guide a team of technical consultants in providing support for HP's Commercial portfolio of Personal Systems/Print products and solutions. Your supervision will foster a collaborative work environment across multiple languages worldwide.

**Key Responsibilities**:

  • Lead and mentor a team of Inside Presales TCs
  • Ensure technical and professional competence within the team
  • Guide the team in providing technical recommendations and direction on HP Personal Systems/Print offerings
  • Assist in recruiting, training, and developing team members
  • Ensure delivery of team services in accordance with SLAs
  • Manage technical escalations and provide proactive updates to stakeholders
  • Assess and manage team member performance to ensure individual and group excellence

**Requirements**:

  • Advanced proficiency in spoken and written languages relevant to the team and English
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field
  • Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities
  • Inter-personal skills with an interest in people development and coaching

**Career Path**:

The Presales Technical Consultant Associate Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market, or WW Presales Organizations. Other moves to different leadership roles within the company are also possible, such as in the Sales or Product Management areas.

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