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hace 2 meses
Sunwise Energy is a leading provider of turnkey renewable energy solutions, offering a comprehensive range of solar installation and smart home services to its clients. Our commitment to delivering exceptional quality and maintenance has earned us a reputation as a premier solar installation and smart home service provider.
Job SummaryWe are seeking a highly skilled Bilingual Customer Experience Representative to join our team. As a key member of our customer experience team, you will be responsible for delivering a consistent and high level of service to our customers, meeting revenue targets, and achieving call objectives.
Key Responsibilities- Receive and respond to incoming and outgoing calls from customers in a timely and professional manner.
- Provide knowledgeable assistance to customers, troubleshooting and resolving issues in a prompt and courteous manner.
- Develop and maintain strong, positive relationships with customers through effective communication and problem-solving skills.
- Stay up-to-date with our products and services to provide accurate and informed assistance to customers.
- 2+ years of experience in a customer service or customer experience role.
- Professional English language skills (C1+).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Competitive salary.
- Christmas bonus.
- Vacations.
- Major medical insurance.
- USA Federal Holidays.
- Grocery vouchers.
- On-site position.
- Monday to Friday, 7:00 am to 4:00 pm.
