Product Director, Customer Experience Specialist
hace 4 semanas
As a key member of Oracle’s product development division, you will analyze and integrate external customer specifications to drive product innovation. You will suggest and justify product directions and specifications, specifying, designing, and implementing moderate changes to existing software architecture. Your expertise will be crucial in building new products and development tools, as well as building and executing unit tests and unit test plans. You will also review integration and regression test plans created by QA, and communicate with QA and porting engineering to discuss major changes to functionality.
Career Level - IC4
**Key Responsibilities:**
Define the product strategy and external launch campaign
Work with training to deliver documentation with prioritized features
Integrate with internal products and services to enhance customer effectiveness
Coordinate product acceptance testing efforts
Be an expert with respect to the competition (industry direction)
Act as a leader within the company
Provide management with analysis and reports and respond to questions and requests from management
**Requirements:**
Good understanding of Customer Support Experience
Demonstrated success defining and launching excellent products
Demonstrate a successful track record of engaging with executive stakeholders
Possess experience in developing and implementing change readiness strategies for complex programs
Excellent written and verbal communication skills
Strong Team player in taking ownership of issues and resolving them
Excellent written and verbal communication skills
Bachelor’s or Master’s degree in relevant functional area, with 10 years software engineering or related experience
Proven ability to influence cross-functional teams without formal authority
Expertise in the product or market including specific technical or industry knowledge
Superior project management and interpersonal skills
Ability to maintain a keen attention to detail, multitask and work well under pressure
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