Senior Business Operations Specialist

hace 2 semanas


Monterrey, Nuevo León, México Novatech A tiempo completo

Novatech is a dynamic and growing organization committed to delivering exceptional services to its clients. As a Senior Business Operations Specialist, you will play a key role in ensuring smooth and efficient delivery processes.

About the Role:

We are seeking an experienced professional with 3-5 years of experience in IT Business Administration and Financial Management to join our team. The ideal candidate will have well-rounded skills, including Office 365, Power BI, and process automations. Key responsibilities include:

  • Coordinate and monitor the end-to-end delivery process to ensure timely and accurate delivery of products/services.
  • Collaborate with cross-functional teams to gather and analyze delivery requirements.
  • Maintain accurate delivery records, track performance metrics, and generate reports for analysis.
  • Provide administrative support, including scheduling meetings, managing calendars, and handling correspondence.
  • Assist in the preparation and execution of delivery plans, addressing any challenges or obstacles.
  • Act as a point of contact for delivery-related queries and provide timely and accurate information to stakeholders.
  • Collaborate with vendors and logistics partners to optimize delivery routes and timelines.
  • Identify opportunities for process improvement and contribute to the implementation of best practices.
  • Manage inventory levels and ensure proper documentation of received and shipped goods.
  • Handle administrative tasks such as expense tracking, invoice processing, and record-keeping.

About You:

We are looking for a skilled professional who can meet the following requirements:

  • 3-5 years of experience in IT Business Administration and Financial Management.
  • Well-versed with Office 365, Power BI, and process automations.
  • Experience with IT Outsourcing Management.
  • Experience with Managing team supporting IT business services.
  • Experience Assuring that operational and reporting SLAs are being met.
  • Experience being Responsible for the consolidation and follow-up of Local IT Budget and chargeback.
  • Experience Escalating issues and progress on regional projects.
  • Experience with IT asset management.
  • Experience with IT vendor and supply chain management.
  • Experience Providing support and information to consolidate regional presentations, meeting with key stakeholders.

The estimated salary range for this position is $60,000 - $80,000 per year, depending on location and experience. This figure is based on national averages and may vary depending on the specific location. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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