Strategic Talent Acquisition Manager
hace 2 meses
About IntouchCX
A global leader in customer experience management, digital engagement, and AI automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.
$65,000 - $85,000 per year
We're changing the way people think about customer care, and we need your help to achieve our goal of being a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Key Responsibilities- Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
- Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
- Support and help implement people-related change initiatives and recruiting deliverables
- Develop strategic online recruiting presence, including job boards and social media
- Track and report recruitment acquisition statistics and produce accurate and relevant metrics
- Coach team members on development needs, career growth, and learning opportunities
- Assist with special projects as needed
To be successful in this role, you will require:
- Certificate or degree in Business with a major in Human Resources
- 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
- Exceptional communication skills (oral and written) with an ability to build and nurture strong relationships
- Ability to self-manage daily duties and time in a fast-paced environment
- Organizational and project management skills, with attention to detail
- Ability to interact effectively with employees at all levels of the organization and work with diverse backgrounds
- Service-oriented attitude with ability to adapt to change and innovation
- Strategic mindset with ability to plan and execute for desired results
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