Financial Operations Coordinator
hace 1 día
At Deliverect, we're on a mission to empower businesses with cutting-edge financial solutions. As a Junior Financial Operations Coordinator, you'll play a pivotal role in streamlining our financial processes, ensuring seamless operations, and driving growth.
Key Responsibilities:- Update and correct billing information to ensure accuracy and timeliness.
- Collaborate with Customer Success and Support Teams to resolve billing-related issues and provide exceptional customer service.
- Ensure timely and accurate invoicing, verifying that invoices are generated and sent to customers on time.
- Maintain and update product plans and prices in the billing system, ensuring changes are accurately reflected in customer accounts.
- Identify and escalate any issues observed in the billing system's automated processes, working towards resolving these issues to maintain smooth billing operations.
- Field of study: Finance, business administration, MBA, or similar.
- Language: English is a must, any other language is a plus.
- Attention to detail: Ensuring billing information is accurate and invoices are correct requires a high level of precision.
- Communication skills: Clear, effective, and empathetic communication skills are essential for working closely with the Customer Success and Support teams and addressing customer escalations about billing issues.
- Problem-solving abilities: Dealing with escalations and discrepancies in billing often involves diagnosing and resolving complex issues quickly and efficiently.
- Familiarity with billing systems: Knowledge of how to navigate and update billing systems, including adjusting plans and prices, is essential. Experience with Chargebee and Netsuite is a plus.
- Time management: Prioritizing tasks and managing deadlines is key to maintaining efficiency and customer satisfaction.
We're a fast-growing SaaS unicorn at the forefront of the order management industry. Our mission is to empower businesses with cutting-edge financial solutions, and we're looking for dynamic individuals who thrive in a fast-paced environment. Join us and be part of a team that values diversity, fostering a culture of transparency and visibility.
We offer a unique opportunity to work with a global team, learn from experienced professionals, and contribute to the growth of a leading company. If you're passionate about finance, operations, and customer satisfaction, we'd love to hear from you.
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