Tech Support Representative

hace 2 semanas


Xico, México Gi Group Holding A tiempo completo

Job Summary:

We are seeking a highly skilled and motivated Tech Support Representative to join our team at Gi Group Holding. As a Tech Support Representative, you will be responsible for providing timely and effective technical assistance to our customers, troubleshooting and resolving issues, and documenting cases accurately.

Key Responsibilities:

  • Manage and process client requests in a timely and accurate manner
  • Provide exceptional customer service through verbal and written communication
  • Focus on problem-solving and handling high-stress situations
  • Establish strong relationships with clients and colleagues to maintain fluid communication and encourage retention
  • Work closely with internal and external partners to resolve issues and improve customer satisfaction

Requirements:

  • Advanced English language skills (C1 level)
  • Minimum 2 years of experience working in a customer service tech support environment
  • Excellent verbal and written communication skills to manage internal and external relationships
  • Ability to establish lasting relationships with clients and colleagues
  • High school diploma or equivalent (minimum)
  • Preferred: university or technical studies, Salesforce or CRM experience, troubleshooting experience for payment terminals and POS stations

Preferred Qualifications:

  • High customer service skills
  • Excellent customer relationship skills and a passion for achieving goals
  • Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations

What We Offer:

  • High-impact projects that challenge and engage you
  • Multicultural and intercultural teams that value diversity and inclusion

Our Culture:

We value diversity, equity, and inclusion in all aspects of our business. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.


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