Customer Success Business Development Manager

hace 3 días


Monterrey, Nuevo León, México Microsoft A tiempo completo
Job Description

The Customer Success Business Development Manager plays a pivotal role in driving customer success at Microsoft. This position requires building and executing shared plans with customers to ensure their goals are met.

Key Responsibilities:

  • Leverage foundational technical knowledge to identify the right internal teams to address customer needs and drive solution health.
  • Develop and execute technical skilling plans to build technical expertise aligned with customer and business priorities.
  • Lead and orchestrate delivery execution for customer support obligations, accelerating production-level consumption through delivery orchestration.
  • Collaborate with internal teams and sellers to identify growth opportunities through account planning and delivery execution.

Requirements:

  • Must have intermediate technical expertise to act as a technology advisor and visionary.
  • Begins to connect technical considerations to business needs.
  • Identifies cross-cloud technology, solutions, and services to help address specific customer scenarios.

What You'll Need

A proven track record of driving customer success, excellent communication skills, and the ability to navigate complex customer environments.



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