Customer Service Representative
hace 4 días
Littelfuse is a leading global manufacturer of electronic components, serving over 100,000 customers across various industries. With a strong presence in 15 countries and a diverse team of over 17,000 employees, we strive to empower a sustainable, connected, and safer world.
About the RoleAs an Order Fulfillment Specialist, you will play a critical role in ensuring accurate and timely order fulfillment for our customers. This includes entering customer purchase orders, investigating billing and delivery holds, and resolving any issues related to products and services.
- You will be responsible for accurately and efficiently processing approximately 16 customer purchase orders per day and responding promptly to customer inquiries.
- Additionally, you will investigate and implement corrective actions for billing and delivery holds on orders.
- Your attention to detail and organizational skills will ensure seamless order fulfillment, adhering to Lean Enterprise concepts in daily operations.
We are seeking a results-driven individual with excellent communication skills, both written and verbal. You will work closely with our cross-functional teams to deliver high-quality results and provide exceptional customer service.
About You- You have at least 2-3 years of experience in customer service within a manufacturing industry.
- You possess excellent phone and communication skills, with the ability to handle multiple tasks efficiently.
- You are a self-starter with a proactive approach to initiating work and have proficiency in Word and Excel.
- SAP experience is a plus.
We offer a competitive salary of approximately $65,000 per year, depending on location and experience. Our Core Values – Customer Focus, Teamwork, Results-Driven, Integrity, and Innovation – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems. We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.
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