Senior Research Operations Manager

hace 1 mes


Ciudad de México, Ciudad de México YouGov A tiempo completo

About the Opportunity:

We are seeking a Senior Research Executive to join our Data Services team in Mexico, overseeing Omnibus and Field & Tab projects for U.S. clients.

This role offers exposure to the entire research process, from designing surveys to delivering actionable insights.

You will work closely with clients, ensuring high-quality deliverables, and play a key role in mentoring junior team members.

This is a critical position for our growth, offering the chance to collaborate across departments and contribute to achieving strategic business goals.

Your Responsibilities:

  • Serve as the main point of contact for clients, guiding them through the research process and aligning surveys with their objectives.
  • Design, script, and refine survey questionnaires while ensuring quality and accuracy throughout the project lifecycle.
  • Deliver results to clients and communicate effectively what the research shows, including taking clients through Crunch, our powerful online data tool, ensuring a high standard of quality and accuracy in all deliverables.
  • Manage all stages of Omnibus and Field & Tab projects, including testing survey links, formatting tables, and reviewing press releases.
  • Collaborate with internal teams, including Commercial, Operations, and RealTime US, to ensure seamless project delivery.
  • Mentor and support junior team members, assisting with their projects and career development.
  • Thoroughly review data for inconsistencies and ensure deliverables meet the highest standards of accuracy.
  • Contribute to team growth by supporting knowledge-sharing initiatives and helping to equip colleagues with tools for success.

Requirements and Qualifications:

  • Commercial/research acumen (incl. examples of commercial success & project troubleshooting).
  • Good experience of working in a client services environment.
  • Good knowledge of high-quality quantitative research design and delivery, running multiple projects simultaneously from start to finish.
  • Excellent organisational skills and attention to detail.
  • Excellent client focus and handling skills.
  • Ability to deliver results to the highest standards, meet deadlines and manage time effectively.
  • The ability to multi-task and handle several projects at any one time.
  • Excellent oral, written, and electronic communication skills in English.
  • Proficient in Excel and PowerPoint.
  • A drive to commercially succeed and solve research 'problems' for clients.
  • Be approachable and supportive, with a positive, friendly and collaborative attitude.
  • 3+ years of experience in working with quantitative research surveys.
  • We are ideally looking for a confident and proactive person, who is engaged and has a drive to succeed.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience

Benefits:

  • Friendly and collaborative work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Flexible working hours
  • Access to the latest research tools and technologies

About YouGov:

YouGov is a global online research company, offering insight into what the world thinks.

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world.

We have a strong reputation as a source of accurate data and we're trusted by the world's biggest brands to get it right, making us the most quoted market research source in the world.



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