Research Operations Program Manager: Driving Systemic Collaboration Improvements

hace 1 mes

Ciudad de México, Ciudad de México Zillow Group Inc. A tiempo completo

At Zillow Group Inc., we are committed to fostering an inclusive, innovative environment with the best employees. As a Research Operations Program Manager, you will play a vital role in driving systemic collaboration improvements at scale.

About the Role

This position is responsible for developing and implementing researcher enablement programs that help everyone on the team do their best work through impact, scale, and efficiencies. You will spend most of your time completing operational tasks while supporting the evolution and growth of the Research Ops function at Zillow Group Inc.

Key Responsibilities
  • Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency and alignment with compliance requirements.
  • Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, continuous process iteration, and resolve challenges.
  • Consolidate and manage two B2B partner research participant panels.
  • Track health/utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, etc.
  • Manage ZRI's research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy.

In this role, you will have the opportunity to:

  • Lead the portfolio of researcher enablement programs.
  • Collaborate with ZRI ICs, leadership, and key collaborators to align recruiting efforts with Zillow Group Inc.'s evolving needs.
  • Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources.
  • Engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes.
  • Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.).
  • Own systems for project documentation, status tracking, and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments.
  • Build and maintain a trusted, cooperative relationship with cross-functional partners.
  • Apply strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes.
  • Own and facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress.
  • Report out on the top-level achievements and impact of programs you manage.

As a Research Operations Program Manager at Zillow Group Inc., you can expect a competitive base salary of $120,000 per year, plus benefits, equity awards based on factors such as experience, performance, and location, and a telecommuting arrangement. This role has been categorized as a Remote position, requiring travel ~4-6 weeks per year. We encourage attendance for occasional in-office events, preferably in Mexico City, but live anywhere in Mexico.

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