Senior Research Operations Program Manager Lead
hace 7 horas
We are seeking a seasoned Senior Research Operations Program Manager to join our Zillow Group Inc. team in Mexico City, Mexico. This is a remote position that requires occasional in-office events and up to 4-6 weeks of travel per year.
About the Role: As a Senior Research Operations Program Manager, you will develop and lead researcher enablement programs, driving operational efficiency and strategic alignment across research, design, product management, marketing, engineering, and data science teams.
- Key Responsibilities:
- Recruit participants for research studies from internal user lists, internal panels, and third-party sample sources.
- Establish and manage recruiting processes, including participant profiling and compliance requirements.
- Develop and implement user list processes, working closely with Data Science and Marketing Operations teams.
- Manage two B2B partner research participant panels.
- Track metrics on recruiting methods, study completions, and participant engagement.
- Oversee tool management, including access administration, best practices documentation, and tooling strategy.
- Support operationalizing the mission and principles of the Research & Insights team.
About You: To succeed in this role, you'll need strong communication skills, experience managing multiple projects simultaneously, and the ability to drive systemic collaboration improvements at scale. A proven track record of breaking down processes and identifying challenges to deliver business improvements is essential.
Requirements:
- At least 4+ years of experience in research operations program management.
- 3+ years of experience working with research teams (e.g., UX Research, Market Research).
- Experience recruiting participants for research studies and setting up/maintaining internal recruiting panels.
- Proven ability to collaborate with cross-functional groups to produce results.
- Operational routines and internal-facing project team management experience.
Preferred Qualifications:
- Process mapping experience.
- Experience with Qualtrics.
- People management experience; strong coaching and development skills.
- Experience working in OR general understanding of agile product development.
Benefits: In addition to a competitive base salary ($120,000 - $160,000) and benefits, this position is also eligible for equity awards based on factors such as experience, performance, and location.
Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration.
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