Customer Service Specialist

hace 2 meses


Cancún, Quintana Roo, México Solenis A tiempo completo

Solenis is seeking a highly skilled Customer Service Specialist to join our team. In this role, you will be responsible for meeting with key account customers and large clients who have defined contract or SLA agreements and goals to be achieved.

You will work closely with assigned customers to run commercial technical work involving monitoring processes, route inspections, maintenance, small plants, and producing follow-up reports, events, and action plans.

Strong communication skills are essential to ensure that all work performed is disclosed to the client and proven compliance with the SLA.

You will report to the TCS Coordinator but send all reports to the Sales Account Manager, Sales Representative of the Region (if applicable), and KA Manager.

A monthly meeting with the Region of Sales Rep will be required to align priorities for the next months.

This sales technical assistant will be responsible for covering the assigned territory with the support of on-site technicians addressing trade issues and training in order management.

Ensuring best practices and processes at TCS level on the field is crucial, as well as ensuring quality of installation.

Defining and carrying out agreed service protocols according to quality standards is a must.

Responding to service requirements in a timely manner is critical to success.



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