Operations Supervisor

hace 7 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Marriott International, Inc. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our hotel's front desk and guest services.

Key Responsibilities
  • Manage the front desk and guest services operations, ensuring that all guests receive exceptional service and that all transactions are processed accurately and efficiently.
  • Supervise a team of front desk and guest services staff, providing guidance, training, and coaching to ensure that they are meeting the highest standards of service and quality.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure that all guests receive a seamless and enjoyable experience.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to drive business growth and profitability.
  • Collaborate with other departments, including housekeeping, food and beverage, and engineering, to ensure that all aspects of hotel operations are running smoothly and efficiently.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a supervisory role in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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