Senior Recruitment Administration Team Lead

hace 2 meses

Monterrey, Nuevo León, México Ams A tiempo completo
About Us

Ams is a talent solutions business that has learned what it takes to be a high-performing employer. Our expertise in digital innovation and deep understanding of the complex needs of our clients enable us to source, select, and keep the right people in the right jobs.

Our holistic approach to the HR value chain and attracting and retaining a world-class workforce enables business success. With 10,000+ experts across 120+ countries speaking more than 50 languages, we deliver projects for the world's most admired companies.

We are Ams, and this is what we do. Talent is our world.

The Role

This is an opportunity to join our team as a Senior Recruitment Administration Team Lead. You will work closely with the rest of the Administration team to ensure an efficient and flexible support service is provided to the Client Services team where required. The Team Lead - Recruitment Administration is the main point of contact for Recruitment Coordinators, Senior Recruitment Coordinators, Lead Specialist - Recruitment Administrators, and Principal Specialist - Recruitment Administrators, dealing with all queries relating to the administration function, taking responsibility for the resolution of those queries to a satisfactory conclusion, and dealing with escalation of issues.

The role is based in Monterrey (Hybrid). We offer a competitive salary of around $60,000 per year, depending on experience.

Key Responsibilities

  • Manage a team to achieve all required SLAs
  • Responsible for team objective setting, performance management, development, and succession planning
  • Responsible for team morale, productivity, and discipline
  • Manage the team's holiday and sickness and ensure that sufficient cover is provided as required per client desk
  • Manage the program and organize resources for induction of new staff
  • Act as a local point for escalations surrounding client, contractor, and internal issues
  • Checking, approving, and signing off contracts and account information details
  • Manage the monthly reports and issue to the Support client desks holding monthly meeting to discuss progress and escalate issues
  • Participate in various weekly, monthly, and quarterly meetings and calls
  • Preparing monthly and quarterly team's performance reviews
  • Build and maintain strong working relationships between all parties
  • Ensure ISO Processes are adhered to and identify any gaps
  • Ensure Process Manuals are kept up to date, owning relevant chapters of these to pro-actively recommend improvements in processes and procedures
  • Manage any ad hoc projects

Requirements

To be successful in this role, you should have:

  • Grounded knowledge of business
  • Ensures that the team works to the service levels agreed with the client
  • Local point of escalations
  • Conduct process reviews and make suggestions for improvements
  • Experience in identifying and introducing process innovations
  • Coordinate and implement any ad hoc projects
  • Capable to appraise risks and opportunities in client's demands, new solutions, process changes
  • Capable to work on, suggest, and implement a resolution to a complex issue connected to the team's work
  • Capable to make timely decisions regarding processing and communication to ensure relevant internal parties receive support when required
  • Strong permanent, contingent, or temporary recruitment experience within a busy and challenging environment
  • Experience managing a cross-functional team
  • Experience identifying and introducing process innovation
  • Solid experience in an administration or customer services environment
  • Experience of managing difficult client relationships
  • Experience of managing absenteeism, including implementing procedures for unacceptable absence
  • Experience in performance management and underperformance management
  • Direct reports' development, capable to prepare succession plan
  • Driving team's motivation
  • Capable to give constructive feedback, lead productive team meetings, and one-to-ones
  • Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint

Benefits

We're well on our way to making meaningful, sustainable change, and we have unwavering support from our leadership team. We strongly encourage people of color, LGBTQ+, veterans, parents, neurodiversity, and individuals with disabilities to apply.

At Ams, we celebrate diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We strive to leverage expertise, cultivate inclusive leaders, and make our workforce more closely representative of the communities in which we operate.

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