Global Customer Support Coordinator

hace 1 semana


Zapopan, Jalisco, México Tti, Inc. A tiempo completo
About the Role

We are seeking a skilled Resource Support Representative to join our team at TTI, Inc.'s Mexico branch.

This is an exciting opportunity to provide exceptional customer support and work collaboratively with internal stakeholders to achieve established goals.

Job Summary

The successful candidate will be responsible for verifying and expediting customer orders, coordinating issue resolution, and providing support to Sales Representatives. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
  • Verify and expedite customer orders to ensure accuracy and timely delivery
  • Coordinate issue resolution with Sales Representatives and Customers
  • Assist Sales Representatives with processing customer quotes
  • Process order confirmation files with high accuracy
  • Participate in the company's Total Quality process by following established policies and procedures
Requirements
  • High School Diploma or equivalent required; 6 months' experience in customer support or a related field preferred
  • Proficiency in using computer systems
  • Excellent verbal and written communication skills
  • Good telephone etiquette and ability to write routine business correspondence
  • Able to type 40 words per minute
Benefits
  • Major Medical coverage available at no cost to employees and dependents
  • Meal/Food Card provided
  • Life and Accidental Death insurance coverage is company-paid
  • Vacation time according to company and Mexico standards, including vacation premium
  • Ongoing training and opportunities for professional and personal development
Estimated Salary

$45,000 - $55,000 per year based on location and experience.



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