Vacation Rental Service Excellence Specialist
hace 5 días
Extenteam Inc. is seeking a dynamic and passionate Vacation Rental Service Excellence Specialist to enhance our vacation rental services. This role is crucial for ensuring exceptional guest experiences and managing reservations effectively in our fast-paced virtual environment.
Key Responsibilities:
- Serve as the primary contact for guests, offering prompt and friendly customer service.
- Handle guest communications via email, chat, and phone, addressing inquiries and issues with professionalism.
- Assist guests with booking processes, changes, and cancellations while providing insights on property amenities.
- Monitor guest reviews and feedback, implementing improvements based on guest suggestions.
- Support backend operations including data entry, record keeping, and coordination with maintenance teams.
- Process guest payments and manage daily reservation reports efficiently.
This position plays a vital role in creating memorable experiences for our guests while maintaining operational excellence.
Requirements
Essential Requirements:
- Must be in Mexico.
- Exceptional written and verbal communication skills in English.
- Experience in customer service or a related field, preferably in the hospitality industry.
- Strong organizational skills with the ability to multitask effectively.
- Self-motivated and capable of working independently in a remote setting.
- High attention to detail and a commitment to guest satisfaction.
- Basic knowledge of vacation rental platforms, such as VRBO and Airbnb.
- Proficient in computer software with a willingness to learn new systems quickly.
Preferred Qualifications:
- Prior experience in vacation rental management.
- Familiarity with property management software.
Tech Requirements
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no background noises)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling)
Salary and Benefits
We offer a competitive salary of $40,000 per year, plus life event bonuses, preventive mental health benefits, and opportunities for professional growth and development.
About Extenteam Inc.
As the #1 trusted outsourcer for property management professionals, we support over a hundred different property management brands throughout the United States. Our team works exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.
Our Core Values
We embody our core values of Mission Accomplished: We Work Smart & Get Stuff Done, Own Your Stuff, Walk The Talk, Into The Wild, Word As Bond, and Above And Beyond. Join us in living these values and taking your career to the next level.
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