Technical Support Specialist for Enterprise Customers

hace 3 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo
About Us

Helpware is a technology-driven company with a global presence, serving modern businesses across various countries. We specialize in delivering top-notch Customer Experience and Operational Support by leveraging our skilled teams, cutting-edge solutions, and advanced technologies.

Duties and Responsibilities:

  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Document all technical inquiries and develop content for knowledge sharing.
  • Collaborate with global support colleagues, security services, sales, operations, and administration to ensure long-term success.

Requirements:

We are seeking an experienced Technical Support Specialist with at least 3-5 years' experience in Technical Support or a similar role in a software company. The ideal candidate should have strong technical troubleshooting skills, excellent communication skills, and a passion for providing world-class service.

Salary Range: $80,000 - $110,000 per annum, depending on location and experience.

Benefits:

  • Computer Science education and/or technical certifications.
  • Experience working with Linux or Unix Operating Systems.
  • Proficiency in English both written and spoken.
  • Opportunity to work independently and as part of a domestic and international team.

Advantages:

  • Good knowledge of Microsoft Active Directory, Kerberos, and LDAP technologies.
  • Experience with RestAPI, SCIM, JavaScript, HTML, and other supporting technologies.
  • Experience working with Mac Operating Systems and Authentication methods.


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