Technical Support Engineer for Enterprise SSO Solutions
hace 1 mes
JumpCloud is seeking a highly technical Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class technical support to our customers across various support channels.
Key Responsibilities:
- Provide technical support, troubleshooting, and issue resolution to customers via email, telephone, chat, or remote web session.
- Manage a queue of support tickets for high-priority and complex technical issues.
- Collaborate with peers, escalation points, mentors, our knowledge base, community forums, and other internal tools to provide effective solutions for customers.
- Maintain a technical understanding of the entire JumpCloud Platform.
Requirements:
- Minimum of 5 years of experience in a technical, customer-facing position, preferably in a SaaS environment.
- Excellent interpersonal communication skills.
- Deep understanding of Single Sign-On technologies (SAML, SCIM, OIDC).
- Ability to create and troubleshoot SSO integrations between Identity Providers (IdPs) and Service Providers (SPs).
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