Technical Support Engineer for Enterprise SSO Solutions

hace 1 mes


Guadalajara, Jalisco, México Jumpcloud A tiempo completo
About the Role

JumpCloud is seeking a highly technical Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing world-class technical support to our customers across various support channels.

Key Responsibilities:

  • Provide technical support, troubleshooting, and issue resolution to customers via email, telephone, chat, or remote web session.
  • Manage a queue of support tickets for high-priority and complex technical issues.
  • Collaborate with peers, escalation points, mentors, our knowledge base, community forums, and other internal tools to provide effective solutions for customers.
  • Maintain a technical understanding of the entire JumpCloud Platform.

Requirements:

  • Minimum of 5 years of experience in a technical, customer-facing position, preferably in a SaaS environment.
  • Excellent interpersonal communication skills.
  • Deep understanding of Single Sign-On technologies (SAML, SCIM, OIDC).
  • Ability to create and troubleshoot SSO integrations between Identity Providers (IdPs) and Service Providers (SPs).


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