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Customer Service Representative

hace 1 mes

Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

We're a company that puts people first. Our mission is to deliver exceptional customer service while prioritizing employee satisfaction. We believe that by enhancing our employee experience, we can provide the best possible service to our clients.

Job Summary

We're seeking a passionate and dedicated customer service professional to join our team. As a Customer Service Representative, you'll be responsible for delivering personalized and memorable experiences for our clients and customers. You'll respond to customer inquiries, address concerns, and provide solutions to their problems.

Key Responsibilities

  • Respond to customer inquiries via ticketing-based software
  • Use strong time management and prioritization skills to resolve customer issues
  • Employ excellent problem-solving and troubleshooting skills to determine proper issue resolution
  • Communicate effectively with customers through written communication
  • Pay attention to detail and maintain a high level of customer service
  • Stay up-to-date with new and existing workflows as business needs evolve

Requirements

  • At least 1+ years of BPO experience in customer service
  • Outstanding verbal and written communication skills in business terms
  • Ability to maintain confidentiality around company proprietary information
  • Enjoyment of working with and communicating with people and solving problems
  • Ability to multitask and prioritize while remaining calm and pleasant
  • Solid problem-solving skills
  • Strong organizational skills
  • Quick thinking and adaptability
  • Courteous communication with customers

What We Offer

  • Law Benefits
  • Social Security (IMSS)
  • 12 Vacation Days after First Year
  • Vacation Bonus (Prima Vacacional)
  • Christmas Bonus (Aguinaldo)
  • Sunday Bonus (Prima Dominical)
  • Food Vouchers
  • Health Insurance
  • Excellent Work Environment
  • Opportunities for Growth
  • On-Staff Nutritionist
  • Convenient Partnerships for Food and More