Air Traffic Control Specialist

hace 2 semanas


Mérida, Yucatán, México Alibaba A tiempo completo

Job Summary

As an Air Traffic Control Specialist at Alibaba, you will be responsible for supervising and monitoring 3PL operations to meet company standards and KPIs. This role involves monitoring package dispatch, communicating with 3PL providers, and supervising routes and logistics.

Key Responsibilities

  • Monitor package dispatch in adequate operating time
  • Communicate with 3PL providers
  • Supervise routes and logistics of each 3PL provider
  • Support operational queries and retraining for 3PL providers
  • Ensure operation meets required standards (compliance with KPI)
  • Develop action plans with providers for areas of improvement
  • Operational report on the operation (incidents, operational risks, impacts, and operational closure)
  • Confirm closures of pending packages in the internal system (backlog control)
  • Support customer service to follow up on undelivered packages and investigation and resolution of PNR (fake delivery)
  • Prepare additional reports related to the provider's operation

Requirements

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $23,000.00 al mes



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