Tour Operations Specialist

hace 4 semanas


Mérida, Yucatán, México Worldstrides A tiempo completo

The Tour Operations Specialist is a crucial member of our team, responsible for delivering exceptional travel experiences. This role involves collaborating with suppliers, vendors, and internal teams to procure and manage logistical arrangements. Key responsibilities include developing itinerary proposals, reserving services, managing supplier relationships, and overseeing tour logistics to ensure seamless execution and attention to detail.

Key Responsibilities:

• Maintain regular contact with suppliers to ensure quality service delivery
• Conduct quality control of services and address any service-oriented issues
• Manage operational costs for the area, ensuring budget adherence as needed
• Supervise tour itineraries within the region, checking for feasibility and logistics
• Allocate services with suppliers, balancing price and quality in a timely manner
• Review, approve, and process invoices with accuracy
• Manage booking requirements, tracking group space proposals and special requirements
• Assist in building guidelines, methodology, and best practices to continuously improve the quotation and fulfillment process
• Record and track important program deadlines and milestones
• Maintain close communication with internal departments and management

Requirements:

Bachelor's degree preferred
• Proficiency in English
• Good knowledge of world geography and culture
• Work experience in a field related to tourism and/or experience abroad preferred
• Strong communication and interpersonal skills, including the ability to work with all levels of employees
• Proficient computer skills and the ability to learn new software products
• Negotiation and budget management skills
• Ability to multi-task projects and responsibilities with strong prioritization skills
• Ability to work in a fast-paced and dynamic environment across multiple product lines
• Strong traceability skills and basic Excel management



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