Tour Operations Specialist

hace 1 semana


Mérida, Yucatán, México Worldstrides A tiempo completo

**Job Summary**:

The Operations Coordinator will be responsible for supporting our tours and working closely with suppliers and the Regional Manager for a given geographical region. Key responsibilities include reserving and booking services, supervising tour logistics, maintaining supplier relations, and ensuring cost and quality control.

**Key Responsibilities**:

• Manage booking requirements, allocating services with suppliers and in our systems for tour requirements, including meals, guides, site entrances, ferries, trains, and coaches.

• Maintain regular contact with suppliers, contracting bus companies and ferries, and ensuring quality control of services.

• Oversee operational costs for the area, participate in budget preparation, and provide operational support to Tour Directors.

• Develop product information to support sales staff and Tour Directors, supervise tour itineraries within the region, and prepare suggestions for tour development.

• Approve and process invoices, manage booking requirements, and allocate services with suppliers to ensure the best balance of price and quality.

• Provide logistical supervision while groups are in Europe and handle emergency situations on tour when needed.

**Requirements**:

• Bachelor's degree

• Proficiency in English with a second European language preferred

• Good knowledge of European geography and culture

• Work experience in a field related to tourism and/or experience abroad preferred

• Strong communication and presentation skills, including the ability to work with all levels of employees



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