Technical Support Specialist
hace 4 días
Job Summary
The Blue Yonder Support Engineer will be responsible for providing technical and functional support to our global customer base, working with various teams to gather and understand technical and functional issues, and driving solutions and fixes. The ideal candidate will have experience in a customer-facing software industry role, preferably with experience working with Blue Yonder products, specifically Transportation Management solutions.
Key Responsibilities
- Provide functional and technical support to keep steady operation on our customer business
- Understand and triage customer issues, conducting any necessary technical research or team collaboration
- Document learnings and create knowledge articles for repeated cases
- Communicate product and solution expertise to internal and external customers
- Continuous learning on latest Blue Yonder Transportation Management Solution
- Application health monitoring
- Developing automations (Python, Cycle, RPA etc.)
- DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)
Requirements
- 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support
- Experience working with Blue Yonder products preferred specifically, Transportation Management solutions
- Technical Skills:
- Experience with Oracle / SQL database and/or WebLogic, Java preferred
- Demonstrates analytical and problem solving skills
- Programming language in Java / J2EE concepts - JDBC, C++
- Knowledge with operating systems (e.g. Windows, UNIX, LINUX)
- Understanding in scripting languages - Unix Shell Scripting, PowerShell, Python etc.
- Splunk
- APP Dynamics
- Soft Skills:
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Ability to work calmly under pressure and meet deadlines
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Demonstrates initiative and is inquisitive
- Enjoys working in a team-oriented and fast-paced environment
- Education
- Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred
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