IT Support Student Intern
hace 2 meses
Job Overview
Seeking an enriching internship experience?This position offers a valuable opportunity within the IT division at The LEGO Group.
Your contribution to our team's achievementsAs a member of the Global End-User Support team, you will play a crucial role in enhancing the effectiveness of business technologies, thereby boosting productivity at The LEGO Group. Your primary responsibility will be to ensure that the factory is equipped with the necessary IT resources to assist all employees.
Key Responsibilities
•ServiceNow Management: Actively engage with support tickets (Incidents & Service requests) in our IT Service Management tool, overseeing the setup of devices such as laptops and mobile phones.
•On-Site Assistance: Deliver on-site support for computer hardware and meeting room technologies, as well as managing mobile device operations.
•Issue Resolution: Identify and troubleshoot software and hardware problems efficiently, ensuring prompt solutions.
•Infrastructure Assistance: Aid in the coordination and execution of tasks related to infrastructure projects.
•Educational Background: Must be currently enrolled in a college or university, pursuing a degree in Information Technology, Computer Science, or a related field (6th semester or higher).
•Team Player: Ability to work autonomously as well as collaboratively within a team.
•Communication Skills: Proficient in both English and Spanish.
•Proactive Attitude: Self-motivated and service-oriented mindset.
•Technical Knowledge: Solid understanding of computer hardware, software, and IT infrastructure.
•Software Proficiency: Familiarity with Microsoft Operating Systems and MS Office applications; knowledge of Power BI is an advantage.
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