IT Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

Azka It Consulting is seeking a skilled IT Service Desk Agent to join our team.

The ideal candidate will have a strong background in IT and excellent communication skills.

Responsibilities include:

  • Providing technical support to customers via phone, email, and chat.
  • Resolving technical issues in a timely and efficient manner.
  • Collaborating with internal teams to resolve complex issues.
  • Documenting and tracking technical issues using a ticketing system.

Requirements include:

  • Bachelor's degree in engineering (IT, industrial) or related field.
  • Fluent written and spoken English, Spanish, and Portuguese.
  • 2 years of experience in a service desk or customer service role.
  • Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory.
  • Basic understanding of IT principles and ticket handling.
  • Basic understanding of ticketing systems, preferably BMC.
  • ITIL foundation certificate or knowledge.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work a shift-based schedule and weekends.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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