Senior Operations Director for Business Excellence

hace 1 mes


Ciudad de México, Ciudad de México Avantor A tiempo completo
About the Role

Avantor seeks a Senior Operations Director for Business Excellence to oversee the supervision of teams in Mexico City and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, system operations, IT-enabled services, and strategic placement, focusing on improvement initiatives via digital transformation.

Key Responsibilities
  • Cascade company goals, safety practices, and deadlines to the team.
  • Create an inspiring team environment with open communication culture.
  • Recruit, onboard, train, and integrate new team members based on needs.
  • Encourage team members, communicate team goals, and identify areas for new training or skill checks.
  • Answer team member questions, help with problems, and oversee team member work for quality and guidelines compliance.
Requirements
  • 7+ years of experience in fast-paced customer-focused environments (direct customer contact), people management, business management, and handling direct or indirect customers.
  • Real-time operations experience and achieved good metrics required.
  • Project Management (hands-on) and IT-enabled services experience.
  • Proven leadership skills, highly customer-focused, proactive, and team-focused.
  • Excellent communication and interpersonal skills with ability to interact with various client types.
  • High sense of responsibility, eager to learn, and improve knowledge.
About the Company

Avantor is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

Estimated Salary

$110,000 - $140,000 per year.



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