Senior Operations Director for Business Excellence
hace 1 mes
Avantor seeks a Senior Operations Director for Business Excellence to oversee the supervision of teams in Mexico City and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, system operations, IT-enabled services, and strategic placement, focusing on improvement initiatives via digital transformation.
Key Responsibilities- Cascade company goals, safety practices, and deadlines to the team.
- Create an inspiring team environment with open communication culture.
- Recruit, onboard, train, and integrate new team members based on needs.
- Encourage team members, communicate team goals, and identify areas for new training or skill checks.
- Answer team member questions, help with problems, and oversee team member work for quality and guidelines compliance.
- 7+ years of experience in fast-paced customer-focused environments (direct customer contact), people management, business management, and handling direct or indirect customers.
- Real-time operations experience and achieved good metrics required.
- Project Management (hands-on) and IT-enabled services experience.
- Proven leadership skills, highly customer-focused, proactive, and team-focused.
- Excellent communication and interpersonal skills with ability to interact with various client types.
- High sense of responsibility, eager to learn, and improve knowledge.
Avantor is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
Estimated Salary$110,000 - $140,000 per year.
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